Necon International Return Policy
At Necon International, we strive to ensure that our customers are completely satisfied with their purchases. If you\'re not fully happy with your order, we offer a flexible return policy to make the process as easy as possible.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 14 days of delivery.
- The product must be unused, undamaged, and in its original packaging.
- The product must not be on the list of non-returnable items (e.g., perishable goods, intimate wear, or opened electronics).
2. Return Process
- Step 1: Contact our customer service team at support@neconint.com or call (XXX) XXX-XXXX to initiate the return process.
- Step 2: Provide your order number and details of the item you wish to return.
- Step 3: Once your return is approved, we will provide you with the return instructions and a return label, if applicable.
- Step 4: Package the product securely and ship it back to us using the provided label. Ensure the product is returned in its original condition.
3. Refund Process
- Once the returned item is received and inspected, you will receive a refund to your original payment method within 7-10 business days.
- If the return does not meet the eligibility criteria, we will contact you and may offer you an exchange or store credit.
4. Return Shipping Costs
- The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
- In cases of defective or wrong items, we will cover the return shipping costs.
5. Non-Returnable Items
The following items cannot be returned:
- Opened or used electronics
- Personalized or custom-made products
- Gift cards
- Perishable goods
- Intimate wear and swimwear (for hygiene reasons)
6. Exchanges
If you would like to exchange an item, please contact our customer service team, and we will guide you through the process. Exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos and details of the issue. We will provide a full refund or replacement for the defective item.
8. Contact Us
For any questions regarding returns or exchanges, feel free to contact our customer support team at:
We appreciate your trust in Necon International and are here to make sure you are completely satisfied with your shopping experience.
This template can be tailored to your specific needs or updated based on the legal requirements in your location.
